FAQ's
What types of travel accessories do you offer?
Ready Set Travel specialises in personalised travel accessories, including various colour and size pouches, hats, caps, beach bags and so much more.
Our unique Letters & Patches allow customers to personalize their belongings.Along with monogram personalised panama hats. Additionally, we offer various unique collections.
How can I personalize my travel accessories?
Personalisation options vary by product. For our Letters & Patches, customers can select specific letters or designs to create a unique look. Detailed instructions for personalizing items are provided on the product pages during the ordering process.
What is your shipping policy?
Standard shipping typically takes 1-3 days, depending on the order and personalization requirements. Shipping costs are 25 AED for orders under 300 AED within the UAE, with free shipping available for orders over 300 AED in select areas.
Can I return personalized items?
Unfortunately, personalized items cannot be returned. However, if items are found to be damaged or defective upon receipt, we offer a full refund or exchange to ensure customer satisfaction.
Do you offer international shipping?
Currently, our shipping services are primarily focused within the UAE. For international shipping options, please contact our customer service for further assistance and potential arrangements.
How can I contact customer service?
Customers can reach our customer service team through the contact information provided on our website. We strive to respond to inquiries promptly and assist with any questions or concerns regarding orders.
What should I do if my order is damaged upon arrival?
If your order arrives damaged, please contact our customer service immediately with details and photographic evidence of the damage. We will work with you to provide a full refund or exchange as necessary.
Are there any care instructions for the travel accessories?
To maintain the quality of your travel accessories, we recommend following the care instructions provided with each product. Generally, it is advisable to clean pouches gently with a wipe and avoid exposure to harsh chemicals or extreme conditions.
