Frequently asked questions
What types of travel accessories do you offer?
Ready Set Travel specialises in personalised travel accessories for everyone, including:
- Custom pouches in various colour and size
- Embroidered Hats
- Caps
- Embroidered Towels
- Beach bags
- Kids Sunglasses & Kids Collection
Our unique Letters & Patches allow customers to personalise their belongings. Additionally, we offer various unique collections.
How can I personalise my travel accessories?
Personalisation options vary by product;
Letters & Patches - customers can select specific letters or designs to create a unique look on their chosen product. (Pouches, caps, backpacks, bum bags etc ). Letters and patches are sold separately.
Embroidery - Is included in the price of our hats, towels and embroidered pouches
Personalised beads for kids sunglasses
Detailed instructions for personalising items are provided on the product pages during the ordering process.
Custom Orders & Bulk Requests
Do you offer corporate or bulk gifting? Yes — we create custom sets for events, corporate gifting, and special occasions.
Can you create matching sets? Absolutely - we can create packages such as a Bridal Package, Mini Me Sets, The ultimate travel set including luggage tags, pouches and beach bags and hats can be made as coordinated sets. Ask me about anything you would like to put together.
What is your shipping policy?
We deliver across the whole UAE. Standard delivery typically takes 1-3 days, depending on the order and personalisation requirements. Delivery costs 25 AED for orders under 150 AED, and is free for orders of 150 AED or more.
Do you offer same‑day delivery in Dubai?
Yes we can do same‑day delivery for selected items. Contact us to check availability.
Do you offer international shipping?
Currently, our shipping services are primarily focused within the UAE. For international shipping options, please contact us for further assistance and potential arrangements.
How can I contact customer service?
Customers can reach out to us via the contact information provided on our website, via chat, email or Whatsapp. We strive to respond to inquiries promptly and assist with any questions or concerns regarding orders.
Can I return personalised items?
Unfortunately, personalised items cannot be returned or exchanged because they are made especially for you. However, if an item arrives damaged or faulty, contact us within 5 days of receiving it with your order number and a photo, and we will offer you a full refund or exchange. We arrange and pay for the collection, so you won't pay anything to return it. Items that aren't personalised can also be returned if they arrive damaged or faulty, but we can't accept returns if you simply change your mind.
What if there is a mistake in the embroidery?
If the error is on our side, we will replace or fix the item at no cost.
What should I do if my order is damaged upon arrival?
If your order arrives damaged or faulty, please contact us within 5 days of receiving it with your order number and a photo of the problem. We will offer you a full refund or exchange, and we arrange and pay for the collection and the delivery of any replacement.
Can you embroider my own items?
Unfortunately, I only offer embroidery on products I supply. As much as I’d love to help with your item, there’s always a small risk of damage during embroidery, so I don’t take on customers’ own items. Thank you for understanding.
Are there any care instructions for the travel accessories?
To maintain the quality of your travel accessories, we recommend following the care instructions provided with each product. Generally, it is advisable to clean pouches gently with a wet wipe and avoid exposure to harsh chemicals or extreme conditions.
