Refund policy

Personalised items
Our personalised items are made especially for you, so we can’t accept returns or exchanges on them unless they arrive damaged or faulty (see below).

Non-personalised items
Items that aren’t personalised, such as luggage tags and straw beach bags, can be returned if they arrive damaged or faulty. We can’t accept returns if you simply change your mind.

Damaged or faulty on arrival
If your item arrives damaged or faulty, please contact us within 5 days of receiving it, with your order number and a photo of the problem. We’ll offer you a full refund or an exchange.

Return shipping
If your item is damaged or faulty, we’ll arrange and pay for the collection of the item and for the delivery of any replacement. You won’t pay anything to return it.

If an item becomes faulty later
If an item becomes faulty after the first 5 days, please get in touch through our contact page and tell us what has happened. We’ll look at each case and let you know what we can do.